Refund policy
As we have a 14-day returns policy, you have 14 days from receipt of your item to request a return.
To be eligible for a return, your item must be in the same condition as when it was delivered to you – that is, unworn and unused, with the tags still attached and in its original packaging. You must also have your receipt or proof of purchase.
To initiate a return, please contact us at sensednight@gmail.com. Please remember that returns must be sent to the following address:
If your return is accepted, we will send you a return shipping label and instructions on how and where to send your parcel. Products sent to us without a prior return request will not be accepted.
For any queries regarding returns, you can always contact us at sensednight@gmail.com .
Damage and issues
Please inspect your order upon delivery and contact us immediately if the product is faulty, damaged or if you have received the wrong item. This will allow us to assess and resolve the issue.
Exceptions/Non-Returnable Products
Certain types of products, such as perishable items (e.g., food, flowers, or plants), special items (e.g., custom orders or personalized products), and personal care products (e.g., beauty products), are non-returnable. Additionally, we do not accept returns for hazardous materials, flammable liquids, or gases. If you have any questions or concerns regarding a specific product, please contact us.
Unfortunately, we cannot accept returns for sale items or gift cards.
Exchanges
The fastest way to get the product you want is to return the product you have and, once the return is accepted, make a separate purchase for the new product.
14-Day Right of Withdrawal in the European Union
Notwithstanding the above, if the product is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing any justification. As mentioned above, your product must be in the same condition as when it was delivered to you—that is, unworn or unused, with tags attached, and in its original packaging. You must also have the receipt or proof of purchase.
Refunds
After we receive and inspect your return, we will notify you and let you know whether your refund request has been approved. If your request is approved, a refund will be automatically processed to your original payment method within 10 business days. Please keep in mind that it may take some time for your bank or credit card company to process and send the refund.
If more than 15 business days have passed since we approved your return, please contact us at barisguldelen807@gmail.com.